CPS Spotlight: Stark County Crisis Center

May 27, 2020 | Blog, Mental Health, Spotlight

Through the course of this year and most likely into next, Coleman Professional Services will highlight unique services we provide in our nine-county area.

Today’s blog post will focus on the four crisis services Stark County provides and how those services have changed with the COVID-19 pandemic. A special thanks to Chief Officer Michelle Smith for providing most of this information.

24/7/365 Crisis Help Line

According to Smith, the telephone number 330-452-6000 has been Stark County’s crisis line for over twenty years. Individuals can find this number on Coleman’s website, Stark County’s Mental Health & Addiction Recovery site, and through various community agencies. 

Trained and dedicated crisis center personnel also answer Stark County calls placed to the National Suicide Prevention Lifeline, Opiate Hotline (330-454-4357), and the COVID CareLine.  All in all, this help center fields roughly 6,000 calls per month. 

24/7/365 Crisis Walk-In Center

While telehealth visits are still available for those who do not feel safe traveling to our center at 2421 13th St. NW in Canton, we do have procedures to keep staff and patients safe during this time. 

All staff must have their temperature taken at the start of each shift and always wear a mask. When clients walk in, we take their temp, they are given a mask if they don’t have one and asked a series of COVID-19 screening questions. If they have a fever or answer yes to any of the items, they are moved to a private office for telehealth support by one of our counselors. 

We sanitize our common areas multiple times a day, and our assessment rooms after a CPS staff member sees each patient.

13-Bed Crisis Stabilization Unit

In August 2018, Coleman Professional Services started offering this service. The stabilization’s mission is to provide a place for individuals who do not feel safe at home. Each person can stay up to fourteen days with 24/7 nursing care. We offer individual and group counseling at this location as well. 

24/7/365 Mobile Response Teams

We have learned from national research that meeting a person that’s experiencing a crisis in their environment has a higher success rate as compared to coming into an office or center. As a result, Coleman has two mobile response teams to serve Stark County – one for adults and the other for youth – where licensed counselors arrive within minutes of your call. We help with: 

  • Family arguments
  • Feelings of isolation
  • Substance use worries
  • Coping with stress

Historically, we have averaged 100 assessments per month. It was slow once the stay-at-home orders went into effect, but since the beginning of May, there has been a steady increase in a request for mobile response services.

Stark County Crisis Center is Here for You

Please remember to call us at 330-452-6000 if you or a loved one is experiencing a crisis. We are ready and willing to provide you with the right support at the right time to aid in your recovery.