Mobile Response and Stabilization Services (MRSS) in Ohio

Mobile Response and Stabilization Services (MRSS) are resources Coleman has made available to help children, young adults (up to age 21), and their families experiencing a mental or behavioral health crisis no matter where they are.

What Are Mobile Response and Stabilization Services?

Ohio MRSS Mobile Response & Stabilization Services

Mobile Response and Stabilization Services (MRSS) are resources that the state of Ohio, in partnership with Coleman and other behavioral health organizations, has made available to help children, young adults (up to age 21), and their families experiencing a mental or behavioral health crisis no matter where they are in the state. Issues like depression, self-harm, grief and loss, substance use, family conflict, and suicidal thoughts can escalate into a crisis anywhere and anytime.

Our MRSS team will come to the youth and family at their home, at a school, workplace, or another community setting.

 

How Does MRSS Work?

Get Urgent MRSS Help Right Now

If a child or young adult (up to age 21) is in a mental or behavioral health crisis, a Mobile Response team can come to your home, school, or workplace. Help is free and available 24/7/365.

Call 988 Statewide

Dial 988 and ask for MRSS.

Call Coleman Directly

If you live in one of our primary service counties, you can call our dedicated MRSS teams directly:

A specialist will assess the situation and dispatch help. Calling Coleman directly may bypass 988 routing delays.

Who Is on the Mobile Response Team?

MRSS Teams are made up of professionals who have expertise in treating the behavioral health needs of youth and young adults. Team members may include:

  • Licensed Clinicians
  • Case Managers
  • Family/Youth Peer Support Specialists
  • On-Call Psychiatric Staff

 

When Should I Call the Mobile Response Team?

Call 988 and ask for MRSS when you or someone you care about are feeling emotional or behavioral distress, such as:

  • Depression and Anxiety
  • Thoughts of Suicide
  • Self-Harm / Self Injury
  • Substance Use
  • School Truancy
  • Family Conflict
  • Overwhelming Stress

 

Who Can Call the Mobile Response Team?

Anyone who is concerned about or in conflict with a child or young adult may call 988 and ask for MRSS for an urgent intervention.

 

Where Are Stabilization Services Available?

Coleman Health Services is the designated Regional Management Provider (RMP) for MRSS across four state regions: Region 6, Region 14, Region 17, and Region 18. MRSS is available in all 88 Ohio counties as of September 2, 2025. Coleman directly provides MRSS, or manages it under its leadership as the RMP, in the following counties.

Akron and Northeast Ohio (Region 6)

Coleman provides MRSS in:

  • Portage County
  • Summit County

North Central and Northwest Ohio (Region 14)

Coleman provides MRSS in:

  • Crawford County
  • Erie County
  • Hancock County
  • Huron County
  • Marion County
  • Ottawa County
  • Sandusky County
  • Seneca County
  • Union County
  • Wood County
  • Wyandot County

West Central Ohio (Region 17)

Coleman provides MRSS in:

  • Allen County
  • Auglaize County
  • Champaign County
  • Clark County
  • Darke County
  • Greene County
  • Hardin County
  • Logan County
  • Madison County
  • Miami County
  • Shelby County

Southeast Ohio and the Ohio River Valley (Region 18)

Coleman provides MRSS in:

  • Athens County
  • Fayette County
  • Gallia County
  • Highland County
  • Hocking County
  • Jackson County
  • Meigs County
  • Pickaway County
  • Pike County
  • Ross County
  • Vinton County

Counties Coleman Supports Under Other RMPs

Coleman supports MRSS delivery in Trumbull County, where Alta Behavioral Healthcare serves as the Region 7 RMP. Coleman also supports MRSS in the following counties, where OhioGuidestone serves as the Region 11 RMP:

  • Belmont County
  • Harrison County
  • Jefferson County
  • Monroe County
  • Stark County

To reach the Mobile Response team in any Ohio county, call 988 and ask for MRSS. If you do not see your county's direct phone number listed above, call 988 for assistance 24 hours a day, 7 days a week.

What Happens When the Mobile Response Team Shows Up?

Upon arrival, the MRSS Services Team will:

  • Assess the situation that led to the call
  • Work to diffuse the conflict
  • Collaborate with the family to create a plan for safety for the youth and family
  • Determine next steps to assist the family in preventing further crises

Next steps could include scheduling a second visit to further determine the family’s needs and develop a plan. It might also mean enrolling the family in up to 6 weeks of intensive support that could include skill building, peer support, referrals to ongoing services, or linking the family to other resources.

 

How Much Do Stabilization Services Cost?

Mobile Response and Stabilization Services are provided to all individuals up to the age of 21 regardless of race, sex, religion, physical ability, nationality – or ability to pay. There are no fees for families associated with MRSS.

 

When Should I Call 911 Instead of 988?

Call 911 instead of 988 if you’re experiencing life-threatening situations or medical emergencies, like:

  • Overdose
  • Suicide Attempt in Progress
  • Violence

 

Available in these Counties:

Allen, Auglaize, Belmont, Crawford, Fayette, Hardin, Harrison, Highland, Jefferson, Logan, Marion, Monroe, Pickaway, Pike, Portage, Ross, Stark, Summit, Trumbull, Union

A Legacy of Helping

Coleman Health Services was founded on the idea that everyone deserves access to mental health treatment. Today, we provide a full range of behavioral health, residential, employment, and supportive services across Ohio.

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It’s not always easy – but support from Coleman can change everything. Learn how Coleman empowers people to change their lives.

Someone from Coleman will respond to your request within one business day.

If you are in a mental health crisis, please call 988.

If you are experiencing a medical emergency, please call 911.