Case Management

Access comprehensive, personalized care with a caring advocate at your side.

Coleman case management services are designed with the understanding that the impact of mental health challenges goes beyond just the medical symptoms. Active recovery for those with mental health issues involves a wide range of integrated care, person-centered treatment, and community support. That’s why we provide case management for children and adults at all stages of life.

Our case managers are credentialed behavioral and mental health professionals experienced in helping clients in recovery and their families. At Coleman, your case manager will be your advocate at every step of the process and will help develop the best treatment plan for your needs.

Case management works to eliminate common barriers for those struggling with mental health issues. Coleman case managers act as safety nets, helping clients deal with life’s daily stressors and unexpected, overwhelming events.

Coleman case managers work with a collaborative network of therapists, school staff, community partners, and other mental health and primary care professionals to provide holistic, whole-person care. This may include anything from coordinating doctor visits to providing education around coping skills.

Coleman case managers support all clients and families experiencing mental health issues. Clients who benefit from case management services are typically those who experience severe and persistent mental health issues and may also be struggling with finances and/or housing. At Coleman, these clients can receive treatment in individual and/or small group sessions for ongoing assessment of needs, medication management, and living and coping skills development.

At Coleman, our case managers take a big-picture approach. This way, we’re better able to prevent gaps in care and offer a targeted treatment plan designed to meet your specific needs.

Our case managers take time to listen to each client’s unique concerns to set personal recovery goals and develop a strategy for achieving them. Next, we coordinate client-focused plans of care with our integrated healthcare team. 

Our coordinated approach to care includes:

• Listening and interpreting each client’s concerns
• Assessing each client’s specific needs 
• Setting recovery goals 
• Developing strategies to achieve goals
• Evaluating client-focused support systems
• Setting client-specific crisis prevention and intervention protocols
• Establishing appropriate coping mechanisms
• Developing practical life skills
• Facilitating employment readiness
• Supporting relationships and social wellness
• Exploring hobbies and spiritual pursuits
• Coordinating physical health care needs
• Monitoring medication, services, appointments, and referrals

Case managers can assist clients in practical matters that help support daily living, ongoing stability, and recovery, including:

• Scheduling appointments, referrals, and follow-ups
• Accessing services
• Arranging transportation
• Creating a budget
• Paying bills
• Shopping for groceries
• Cooking meals

These practical, day-to-day chores can seem overwhelming to clients struggling with mental health issues — and our case managers are here to help.

We also support the transition from hospital to community care, helping reduce the need for emergency room visits.

Further, Coleman case managers connect clients with community and social service resources to support social wellbeing. We answer your questions and make sure you get the information you need.

Allen, Auglaize, Belmont, Hardin, Harrison, Jefferson, Mahoning, Monroe, Portage, Richland, Stark, Summit, Trumbull

Coleman Can Help

It’s not always easy – but support from Coleman can change everything. Learn how Coleman empowers people to change their lives.

Someone from Coleman will respond to your request within one business day.

If you are in a mental health crisis, please call 988.

If you are experiencing a medical emergency, please call 911.