Coleman Offers All Communities 24/7 Crisis Hotlines – With Unique, Additional Services to Stark County

Dec 21, 2020 | Uncategorized

Most people know to call 9-1-1 in an emergency. But when the emergency is overwhelming stress or a traumatic event, an even better solution may be to contact crisis services. Coleman Crisis Services provides the immediate stabilization needed to stop the downward spiral of someone in a mental health crisis.

Coleman Crisis Hotlines are available to residents every day around the clock in and around all the counties we serve. In addition, if in-person assessment is necessary, the staff at our hotlines will direct the caller to the nearest walk-in location, whether it is a Coleman location or a partner location.

Trained and dedicated crisis center personnel take the calls, are prepared to listen, ask the right questions and help to stabilize the situation.

This comforts callers. They are stressed, scared or even panicking. We understand this and give them the space to express what they have to say. We hear them – which is the first step to stabilizing the situation. Then we can take the next steps with the right, immediate help.

When facing a critical moment or a stressful life event becomes overwhelming – too much to cope with – contact any of Coleman’s Crisis Hotlines.

Beyond the Hotline: Stark County
Mobile Response

In addition to 24/7 hotline services, Coleman provides a Mobile Response Unit made up of clinicians who are trained to bring help to people wherever they are in Stark County. 

“Think of it as a 9-1-1 call for mental health,” states Michelle Allison-Smith, Chief Officer of Coleman Crisis Services. “Crises can occur at the spur of the moment in nearly every place imaginable. So when someone needs us – wherever they are in Stark County – we will bring the help to them.”

Michelle is careful to add that people should call 9-1-1 if in the event of an overdose, suicide attempt, violence or other medical emergencies. 

Coleman has run the Mobile Response Team since August 2018 to make it easier to respond to people in immediate need. We come to them where they are.

It works.

“We have learned from national research that meeting a person that’s experiencing a crisis in their environment has a higher success rate as compared to coming into an office or center,” states Michelle Allison-Smith. “Our Mobile Response Units in Stark County give area residents an additional choice.” 

The Stark County Mobile Response Unit is made up of behavioral health professionals trained in crisis intervention to treat all ages. There are two units, one for adults and one for children.

Any time, day or night, they go to homes, schools, workplaces and other settings to provide in-person service – wherever needed. The units make an average of 100 assessments per month

Co-workers, friends, family members, caregivers, school staff and professionals can call for the Mobile Response Team any time for an urgent intervention at 330-452-6000.

In addition to the crisis phone line and mobile response units, Coleman offers the Stark County community a Crisis Walk-In Center at 2421 13th Street NW in Canton. Open every day of the year around the clock, the center welcomes anybody who wishes to meet in person to address overwhelming stress, trauma and feelings of deep negativity. 

To serve the need of long term crisis stabilization, Stark County offers a unique service: a 13-bed crisis stabilization unit. For individuals who feel unsafe at home, this facility offers individual and group counseling, 24/7 care and up to two weeks stay. 

A crisis can happen any time. That’s why Coleman Crisis Hotlines across the state of Ohio – and our special in-person and mobile unit services in Stark County – are ready to help. 

How Coleman Crisis Services Responded to COVID-19

From the start of the nationwide shutdown, Coleman services remained open to serve our existing clients and the wave of new individuals experiencing mental health issues brought on by the pandemic.

We have partnered with local (Stark County) emergency rooms to make sure mental health services are available to those who need it. Here is how it works. A Coleman counselor can be assigned to emergency room patients needing mental health care attention in addition to medical needs. They will receive a diagnostic assessment and get enrolled in a Coleman counseling plan or treatment plan before they leave the emergency room.  

Walk In & Call In Services


Coleman continued to treat people who chose walk-in services. In person visitors can be assured that procedures are in place to help keep staff and patients safe during the pandemic. Masks are required, COVID-19 screening questions are now included and spaces are thoroughly sanitized several times each day. 

For those who did not feel safe or live with imunno-comprised people, Coleman offered Call-In Clinics . Our goal is to be accessible to the people who need it and in whichever way they are most comfortable.

Adapting to Current  Circumstances

Our goal at Coleman is to help guide people to a better future. In order to help them get where they want to be, we have adapted our ways to meet them where they are now. In these unusual times, that means responding when and where people need us.

Our clients appreciate it. Likewise, we appreciate the support we receive from those who share our passion to help them.

Learn more about our clinical services and ways you can support the Coleman mission.