Mobile Response and Stabilization Services

1-888-418-MRSS (6777)

What Are Mobile Response and Stabilization Services?

Mobile Response and Stabilization Services (MRSS) are resources Coleman has made available to help children, young adults (up to age 21), and their families experiencing a mental or behavioral health crisis no matter where they are. Issues like depression, self-harm, grief and loss, substance use, family conflict, and suicidal thoughts can escalate into a crisis anywhere and anytime.

Our mobile response team will come to the youth and family at their home, at a school, workplace, or another community setting.

How Does MRSS Work?

All it takes to initiate a visit is a phone call to the MRSS phone line, 1-888-418-MRSS (6777).

When you call the MRSS phone line, an MRSS call specialist will discuss your crisis situation, determining the most appropriate care, and collaborating with you on how to best respond to youth and family’s needs.  This may include staff arranging for a Mobile Response at an agreed upon location as soon as possible or if needed arranging for other emergency services.

The goals of a Mobile Response Team visit are to:

• De-escalate the situation in the least restrictive setting possible
• Develop a safety plan with the youth and family
• Prevent the crisis from worsening and stabilize the situation by building skills and making appropriate referrals for support and services
• Offer up to 42 days of support to assist in stabilizing the youth and family.

Who Is on the Mobile Response Team?

MRSS Teams are made up of professionals who have expertise in treating the behavioral health needs of youth and young adults. Team members may include:

• Licensed Clinicians
• Case Managers
• Family Peer Support Specialists
• On-Call Psychiatric Staff

When Should I Call the Mobile Response Team?

Call the MRSS line when you or someone you care about are feeling emotional or behavioral distress, such as:

• Depression and Anxiety
• Thoughts of Suicide
• Self-Harm / Self Injury
• Substance Use
• School Truancy
• Family Conflict
• Overwhelming Stress

Who Can Call the Mobile Response Team?

Anyone who is concerned about or in conflict with a child or young adult may call the MRSS line (1-888-418-MRSS (6777)) or call the number for their county listed below for an urgent intervention.

Where Are These Services Available?

The MRSS program is new and growing. It is currently provided by Coleman in these Ohio counties:

If you don’t see your county’s phone number listed, call 1-888-418-MRSS (6777) for assistance.

What Happens When the Mobile Response Team Shows Up?

Upon arrival, the Mobile Response Team will:

• Assess the situation that led to the call
• Work to diffuse the conflict
• Collaborate with the family to create a plan for safety for the youth and family
• Determine next steps to assist the family in preventing further crises

Next steps could include scheduling a second visit to further determine the family’s needs and develop a plan. It might also mean enrolling the family in up to 6 weeks of intensive support that could include skill building, peer support, referrals to ongoing services, or linking the family to other resources.

How Much Do These Services Cost?

Mobile Response and Stabilization Services are provided to all individuals up to the age of 21 regardless of race, sex, religion, physical ability, nationality – or ability to pay. Fees for MRSS visits are based on income.

When Should I Call 911 Instead of the MRSS line?

Call 911 instead of MRSS if you’re experiencing life-threatening situations or medical emergencies, like:

• Overdose
• Suicide Attempt in Progress
• Violence