Mediation and Conflict Management Services

Dispute Resolution Center

Coleman Social Services offers mediation and conflict resolution services to assist families, neighbors, businesses, employers, groups and organizations in resolving disputes, differences and conflict. When you contact Coleman, you will discuss your concern(s) with a staff person. Together with a Coleman staff member, you will determine the appropriate intervention and next steps.

Our goal is to intervene as early as possible in a conflict or dispute to minimize the physical, emotional or economic harm of escalating or unresolved conflict.

We offer alternative dispute resolution services to individuals, families, employers, groups and organizations. In addition to mediation and conflict resolution services, we provide conflict management skills training and conduct public education and outreach.

What is Mediation?

Mediation is a process in which a neutral mediator assists participants in discussing issues confidentially and working together to develop a mutually satisfactory resolution.

A mediator helps people in a dispute to communicate with one another and problem solve in order to reach agreements that satisfy the participants’ needs. In mediation, people speak for themselves and make their own decisions. The process is confidential, voluntary and effective.

What is Conflict Resolution?

There are several processes that can be appropriate to resolve conflict. In general, Alternative Dispute Resolution (ADR) refers to a broad category of processes such as negotiation, resolution, community circles and mediation.

Who We Help

Mediation is effective in resolving many types of disputes including but not limited to:

  • Civil disputes, including those that involve business, landlord and tenant, commercial and interpersonal matters
  • Family disputes, including divorce, custody, and visitation, as well as parent-child or extended family matters
  • School attendance and truancy, as well as concerns for behavior and discipline
  • Workplace disputes between employees and/or supervisors
  • Elder adult mediation, including concerns of caretaking, placement, property and decision-making
  • Neighbor conflicts over matters of property, noise, trespassing, pets, parking and driveways

Mediation Training

Various training courses are offered several times a year. They include basic and advanced mediation training and conflict resolution skills workshops. Training is offered for both individuals and groups. Courses and workshops can be custom designed to meet the needs of your organization and can vary in length and topic.

Call Teresa Cusma at Coleman Social Services at 330-430-9502 to start getting your conflicts resolved in a healthier manner that develops a mutually satisfactory resolution.

Available Counties